Privacy Policy

Last updated: 08 October 2026

Identity and Role of the Data Controller

showmixerly acts as the data controller for the purposes of this privacy policy. We are responsible for determining how and why your personal data is processed in connection with our services as the central hub for media feeds, including professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. Our registered address is 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom and you may contact us using [email protected] or 01483 234344.

Scope of This Notice and Who It Covers

This notice applies to all visitors to our website, clients, suppliers, job applicants and other individuals who interact with us in the United Kingdom. It explains how we handle personal data when you use our site, submit enquiries through the contact form, engage with our commercial services or otherwise provide information to us. The policy covers data collected online and offline in the course of our business operations.

Categories of Personal Data and Sources

We collect several categories of personal data from you directly, from third parties and automatically through your use of the site. These include identity information such as your name, contact details including email address and telephone number, professional information such as your job title and organisation, technical data including IP address, browser type and device identifiers, usage data relating to how you navigate our pages, and any information you voluntarily submit via forms. Sources include the data you enter into the contact form, information gathered from cookies and similar technologies, details provided by business partners or publicly available sources, and records created during the provision of our media feed services.

Purpose-by-Purpose Explanation of Processing and Legal Basis

We process personal data for the following purposes, each with its own legal basis under UK GDPR and the Data Protection Act 2018. To respond to enquiries and manage client relationships we rely on legitimate interests or, where appropriate, contractual necessity. For delivering our core services of live signal management and content distribution we process data under contract. Marketing communications are sent only with your consent or on the basis of soft opt-in where permitted by PECR. Website analytics and improvement of our platform rest on legitimate interests, balanced against your rights. Compliance with legal obligations such as record-keeping uses the legal basis of legal obligation.

Whether Providing Data Is Required and Consequences of Not Providing It

Providing certain personal data is necessary to use our contact form, receive quotes for media services or access restricted areas of the site. If you choose not to supply required information we may be unable to respond to your enquiry, enter into a contract with you or provide the requested feeds and broadcasting support. Other data, such as optional feedback, is not mandatory and failure to provide it will not affect your ability to use the core features of the website.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance site functionality, remember preferences and analyse usage patterns. Details of the specific cookies deployed, their purposes and your choices for managing them are set out in our Cookie Policy, which is accessible via the site-wide cookie banner and should be read in conjunction with this notice.

Processors, Service-Provider Categories, Recipients and Disclosures Required by Law

We share personal data with carefully selected processors and service providers including hosting providers, analytics platforms, email delivery services and professional advisers. Categories of recipients also include regulatory bodies where disclosure is required by law, law enforcement agencies in response to valid requests, and successor organisations in the event of a business transfer. All processors operate under contractual safeguards that require them to protect your data to the same standards we apply.

International Transfers and Safeguards

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or adequacy regulations, to protect your rights and freedoms. You may request further information about specific transfers by contacting us at [email protected].

Specific Retention Periods or Criteria for Deciding Them

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to meet legal and regulatory requirements, or to resolve disputes. Enquiry data is typically kept for two years after the last meaningful contact. Contractual records are retained for six years after the end of the relationship in line with limitation periods. Technical logs are deleted after twelve months unless required for security investigations. You can ask for more precise criteria applicable to your data by writing to us.

Security and Data-Minimisation Practices

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration or loss. These include encryption in transit, access controls, regular security assessments and staff training. We apply data-minimisation principles so that only the information strictly needed for each purpose is collected and processed. While we take reasonable steps to safeguard data, no system can be guaranteed to be completely secure.

Data-Subject Rights and Practical Method for Exercising Them

Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability. To exercise any of these rights please write to us at [email protected] or 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom, providing sufficient information to verify your identity. We will respond within one month, or inform you if an extension is required.

Right to Withdraw Consent and Object to Direct Marketing or Profiling

Where processing is based on consent you may withdraw that consent at any time by contacting us or using the unsubscribe link in any marketing email. You also have the right to object to processing for direct marketing purposes or to any profiling we may undertake for legitimate interests. Objections can be submitted via [email protected] and will be actioned promptly.

Right to Complain to the Competent Supervisory Authority

If you are dissatisfied with how we handle your personal data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details and guidance are available on the ICO website. We encourage you to contact us first at [email protected] so we can attempt to resolve any concerns directly.

Children or Age Restrictions

Our services and website are directed at professional users in the media and broadcasting industry and are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data from a child has been provided we will delete it promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making, including profiling, that produces legal or similarly significant effects on individuals. Any analytics we perform are used solely to improve service delivery and are subject to human oversight.

Policy Changes and Effective Date

We may update this privacy policy from time to time to reflect changes in law, technology or our business practices. The current version will always be posted on this page with the last-updated date shown at the top. Material changes will be highlighted where appropriate. Your continued use of the site after an update constitutes acceptance of the revised policy.