Payment and Refund Policy
Last updated: 8 October 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of courses and related services offered through showmixerly. These include professional training programmes focused on video operation, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers both one-time course enrolments and any bundled practical sessions or digital resources supplied to customers located in the United Kingdom.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British Pounds Sterling. The amounts shown include value added tax at the prevailing UK rate unless otherwise stated. No additional charges apply for standard digital delivery. Where physical materials are supplied an optional postage fee may be quoted at checkout and will be confirmed before payment is taken.
Accepted payment methods, payment authorisation, and payment security
We accept major credit and debit cards together with bank transfers for corporate bookings. All payments are processed through secure third-party gateways that comply with PCI DSS requirements. Authorisation is obtained immediately and funds are held until the order is confirmed or cancelled in line with this policy.
Order, booking, or service confirmation and when a contract is formed
A binding contract is formed once you receive an order confirmation email from showmixerly. This email sets out the course details, start date, price and any applicable terms. Until that confirmation is issued no contract exists and any payment received will be treated as an authorisation only.
Cancellation rights and applicable cancellation periods
Under UK consumer law you have a 14-day cooling-off period from the date of purchase during which you may cancel without giving a reason. The period begins on receipt of the confirmation email. For courses that commence within the 14-day period you must expressly agree to begin before the period expires if you wish to retain the right to a refund for the unused portion.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available for cancellations made within the cooling-off period provided no substantial portion of the course has been accessed. Digital downloads, completed live sessions and any promotional bundles already redeemed are non-refundable. Where a course has been part-completed only the proportionate unused value will be considered for refund.
The step-by-step procedure and information required to request a refund
To request a refund please contact us in writing via the contact form on our Contacts page or by emailing [email protected]. Your request must include your full name, order number, date of purchase and a clear statement of the reason for cancellation. We will acknowledge receipt within two working days and guide you through any further steps required.
Inspection, approval, rejection, and notification of the refund decision
Each refund request is reviewed within five working days. You will receive written notification of the decision together with the amount approved or the reason for refusal. If further information is needed we will request it promptly and suspend the review until it is supplied.
Refund method, processing time, and when funds should reach the customer
Approved refunds are returned using the original payment method. Processing normally takes between five and ten working days after approval. Bank transfers or card refunds may take up to fourteen additional days to appear on your statement depending on your provider.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital course materials are supplied immediately upon purchase. By agreeing to instant access you acknowledge that your statutory right to cancel may be lost once downloading or streaming begins. Subscription renewals are charged automatically unless cancelled at least seven days before the renewal date. Promotional offers are subject to the same cooling-off rules unless the offer expressly states otherwise.
Failed payments, duplicate charges, chargebacks, and suspected fraud
In the event of a failed payment we will notify you and hold the booking for seven days. Duplicate charges are investigated and automatically refunded. Any chargeback or suspected fraudulent activity will be reported to the relevant authorities and may result in immediate suspension of access pending investigation.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by contract.
Contact route, policy changes, and last-updated date
For questions about this policy please use the contact form on our Contacts page or write to [email protected]. We may update this policy from time to time. The current version will always be published on our website with the last-updated date shown at the top of the page. Continued use of the site after changes constitutes acceptance of the revised terms.